AI

With our AI-powered customer service system, the processing and response to customer service inquiries can be transformed into an AI-supported process, significantly increasing efficiency. The system continuously monitors incoming inquiries, identifies the sender, and then gathers the information needed for a response from specialized systems, background policies, and the knowledge base, generating a ready-to-send response suggestion that the agent can review and send from a single interface. Even complex, time-consuming tasks can be completed in a fraction of the time, significantly reducing the workload on staff members. A key principle is that artificial intelligence does not replace but rather supports employees: every outgoing response is sent only after human approval.

The PULZARIS is a continuously expanding security operations ecosystem built on artificial intelligence that supports SOC teams with specialized AI solutions. The first component, now available, is PULZARIS Analyst AI, which automatically analyzes alerts from SIEM and other security systems, gathers the necessary context, correlates relevant events and entities, and then assists analysts in their decision-making with risk assessments and recommended actions. It reduces the manual investigation workload and accelerates incident response, while the final decision remains with human experts. Additional planned components include: Threat Hunting AI, Cyber Threat Intelligence AI, SOC Manager AI, and Respond AI.

Our monitoring systems, built on the Zabbix platform, use AI-powered analytics and recommendations to help identify and prioritize issues more quickly, thereby reducing downtime and the time spent on resolution. By combining the efficient and rapid data analysis capabilities of artificial intelligence with the historical and trend data collected by Zabbix, we can generate fast and targeted reports.

Our solution helps lower the entry barrier for operators: with the explanations generated and displayed by AI, the system can be operated successfully even with a shorter learning curve.