{"id":3637,"date":"2025-10-02T13:58:29","date_gmt":"2025-10-02T12:58:29","guid":{"rendered":"https:\/\/euroone.hu\/?p=3637"},"modified":"2025-10-02T13:58:29","modified_gmt":"2025-10-02T12:58:29","slug":"smarter-incident-management-with-ai-half-a-year-of-experience","status":"publish","type":"post","link":"https:\/\/euroone.hu\/en\/smarter-incident-management-with-ai-half-a-year-of-experience\/","title":{"rendered":"Smarter Incident Management with AI: Half a Year of Experience"},"content":{"rendered":"\n<p>Cybersecurity operations centers (SOCs) face growing challenges: more incidents, repetitive tasks, staff shortages, and rising expectations. To address these, EURO ONE InfoSec tested the NetWitness AI analysis agent for six months to see how it could ease the burden on analysts. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SOC as Cyber Defense<\/h2>\n\n\n\n<p>The SOC serves as the organization\u2019s security center, aiming to detect and manage incidents quickly. <\/p>\n\n\n\n<p>Its main processes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incident detection and response:<\/strong> identify, analyze, respond, document, and report. <\/li>\n\n\n\n<li><strong>Vulnerability management:<\/strong> track and address system weaknesses.<\/li>\n\n\n\n<li><strong>Threat intelligence:<\/strong> monitor external attack trends and relevant data.<\/li>\n\n\n\n<li><strong>Threat hunting:<\/strong> proactively search for hidden threats.<\/li>\n<\/ul>\n\n\n\n<p>Analysts at different levels handle these tasks, but the growing workload and repetitive duties remain a challenge. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Role of the NetWitness AI Agent<\/h2>\n\n\n\n<p>The AI agent is more than automation \u2014 it acts as a <strong>virtual analyst<\/strong> that: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collects context and related data.<\/li>\n\n\n\n<li>Builds a timeline of events.<\/li>\n\n\n\n<li>Provides conclusions and recommended actions.<\/li>\n<\/ul>\n\n\n\n<p>This shifts analysts\u2019 work from manual data gathering to making informed decisions. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d9e55eb230a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d9e55eb230a\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x-1024x522.png\" alt=\"\" class=\"wp-image-3647\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x-1024x522.png 1024w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x-300x153.png 300w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x-768x391.png 768w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x-1536x782.png 1536w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/AI-agents-in-the-SOC-\u2013-Role-specific-AI-agentic-approach-\u2013-more-to-come-6-copy1x.png 1555w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Lessons from 2,600 Incidents<\/h2>\n\n\n\n<p>During six months of testing, the AI handled <strong>2,600+ incidents<\/strong> across <strong>62 categories<\/strong>. Key findings: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Speed:<\/strong> Human investigations in a median of 2.5 minutes, far quicker than the full manual analysis.<\/li>\n\n\n\n<li><strong>Consistency:<\/strong> Its performance was stable, delivering reliable results across all incident types.<\/li>\n\n\n\n<li><strong>Accuracy:<\/strong> More than 90% of cases were correctly assessed.<\/li>\n\n\n\n<li><strong>Content issues:<\/strong> analysts found critical errors in 1% of cases and minor ones in 5%.<\/li>\n\n\n\n<li><strong>Hallucinations:<\/strong> very minimal (0,27%).<\/li>\n\n\n\n<li><strong>Rigor: <\/strong>In some cases, the AI flagged issues earlier and applied stricter criteria than human analysts, providing a cautious layer of defense.<\/li>\n<\/ul>\n\n\n\n<p>Additionally, analysts found the structured reports especially <strong>useful for training<\/strong> junior team members. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d9e55eb3652&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d9e55eb3652\" class=\"aligncenter size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"712\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-1024x712.png\" alt=\"\" class=\"wp-image-3649\" style=\"width:630px;height:auto\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-1024x712.png 1024w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-300x209.png 300w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-768x534.png 768w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-1536x1069.png 1536w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/Eredmenyek-2048x1425.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Different from Classic Automation<\/h2>\n\n\n\n<p>Unlike rigid SOAR playbooks, the AI agent works <strong>flexibly as a virtual analyst<\/strong>. Its main strengths are: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Independent analysis:<\/strong> it collects data, builds timelines, and forms conclusions without manual input.<\/li>\n\n\n\n<li><strong>Analyst empowerment:<\/strong> instead of raw logs, experts start with ready-made reports to guide their decisions.<\/li>\n\n\n\n<li><strong>Learning tool:<\/strong> structured outputs also support the training of less experienced team members.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Benefits of Introduction<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Faster<\/strong> investigations.<\/li>\n\n\n\n<li><strong>Freed capacity<\/strong> for higher-value tasks.<\/li>\n\n\n\n<li><strong>Reliable results<\/strong> with cautious analysis.<\/li>\n\n\n\n<li><strong>Scalable support<\/strong> without increasing staff.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Future Outlook<\/h2>\n\n\n\n<p>Development is ongoing, with modules planned for threat hunting and intelligence. As threats grow and skilled staff remain scarce, the AI agent <strong>helps<\/strong>:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Speed up incident handling.<\/li>\n\n\n\n<li>Reduce errors.<\/li>\n\n\n\n<li>Free analysts for critical work.<\/li>\n<\/ul>\n\n\n\n<p>Therefore, we encourage organizations <strong>not to delay adopting AI<\/strong> in their cyber defense. <g id=\"gid_1\">Early adopters<\/g> gain immediate efficiency benefits and the chance to shape future development. By testing the AI agent, companies not only strengthen their security operations but also <strong>leave behind the attackers<\/strong>.   <\/p>\n\n\n\n<p>Read the full article on our International subsidiary\u2019s website by clicking on the logo:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/socwise.eu\/ai-agent-in-incident-management-six-months-of-practical-experience\/?utm_source=EO_blog&amp;utm_medium=clickthrough_AI_Day_Szabo_Gabor\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"488\" height=\"329\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100.jpg\" alt=\"\" class=\"wp-image-1534\" style=\"width:220px\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100.jpg 488w, https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100-300x202.jpg 300w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Interested in learning more or joining as an early adopter? Get in touch with our team! <a id=\"_msocom_1\"><\/a><\/h3>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3614-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3614\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/3637#wpcf7-f3614-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3614\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3614-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex gap-15 xl:gap-30\">\n\t<div class=\"input-parent w-full\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-940\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text appearance-none border border-707070 w-full mb-15 p-20 rounded-btn outline-none placeholder-1D1D1D text-lg\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"text-940\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"inpit-parent w-full\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-89\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text appearance-none border border-707070 w-full mb-15 p-20 rounded-btn outline-none placeholder-1D1D1D text-lg\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"text-89\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"flex gap-15 xl:gap-30\">\n\t<div class=\"input-parent w-full\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-952\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email appearance-none border border-707070 w-full mb-15 p-20 rounded-btn outline-none placeholder-1D1D1D text-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail c\u00edm*\" value=\"\" type=\"email\" name=\"email-952\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"input-parent w-full\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-713\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel appearance-none border border-707070 w-full mb-15 p-20 rounded-btn outline-none placeholder-1D1D1D text-lg\" aria-invalid=\"false\" placeholder=\"+36201234567\" value=\"\" type=\"tel\" name=\"tel-713\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"input-parent w-full\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-588\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text appearance-none border border-707070 w-full mb-15 p-20 rounded-btn outline-none placeholder-1D1D1D text-lg\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"text-588\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"input-parent\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-235\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea appearance-none border border-accent-tertiary w-full mb-15 p-20 rounded-modest resize-none outline-none placeholder-1D1D1D text-lg\" aria-invalid=\"false\" placeholder=\"Massage\" name=\"textarea-235\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"input-parent mb-10 flex items-center\">\n\t<p><label class=\"flex items-start text-lg gap-10\"> <span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-902\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-902\" value=\"1\" class=\"mt-5 w-20 h-20 shrink-0\" aria-invalid=\"false\" \/><\/span><\/span><\/span> I would like to receive news about EURO ONE's business and professional activities. <\/label>\n\t<\/p>\n<\/div>\n<div class=\"input-parent mb-10 flex items-center\">\n\t<p><label class=\"flex items-start gap-10 text-lg\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-463\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-463\" value=\"1\" class=\"mt-5 w-20 h-20 shrink-0\" aria-invalid=\"false\" \/><\/span><\/span><\/span> <span> I consent to the processing of my personal data. I have read the <a href=\"https:\/\/euroone.hu\/en\/data-protection-and-cookie-notice\/\">privacy policy<\/a>. My consent is valid until revoked. <\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn--sm mt-30 cursor-pointer\" type=\"submit\" value=\"K\u00fcld\u00e9s\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Amidst a shortage of specialists and increasing attacks, the AI agent has proven that it can speed up processes and improve cybersecurity.<\/p>\n","protected":false},"author":3,"featured_media":3642,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[87],"tags":[],"class_list":["post-3637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smarter Incident Management with AI: Half a Year of Experience - EURO ONE<\/title>\n<meta name=\"description\" content=\"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smarter Incident Management with AI: Half a Year of Experience - EURO ONE\" \/>\n<meta property=\"og:description\" content=\"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\" \/>\n<meta property=\"og:site_name\" content=\"EURO ONE Sz\u00e1m\u00edt\u00e1stechnikai Zrt.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/euroone\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-02T12:58:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2401\" \/>\n\t<meta property=\"og:image:height\" content=\"1261\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mancz\u00e1k Rich\u00e1rd\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mancz\u00e1k Rich\u00e1rd\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\"},\"author\":{\"name\":\"Mancz\u00e1k Rich\u00e1rd\",\"@id\":\"https:\/\/euroone.hu\/#\/schema\/person\/a07dfdf169ad4d7ad526398a17dbcb96\"},\"headline\":\"Smarter Incident Management with AI: Half a Year of Experience\",\"datePublished\":\"2025-10-02T12:58:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\"},\"wordCount\":473,\"publisher\":{\"@id\":\"https:\/\/euroone.hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\",\"url\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\",\"name\":\"Smarter Incident Management with AI: Half a Year of Experience - EURO ONE\",\"isPartOf\":{\"@id\":\"https:\/\/euroone.hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png\",\"datePublished\":\"2025-10-02T12:58:29+00:00\",\"description\":\"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!\",\"breadcrumb\":{\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage\",\"url\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png\",\"contentUrl\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png\",\"width\":2401,\"height\":1261},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Kezd\u0151lap\",\"item\":\"https:\/\/euroone.hu\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Smarter Incident Management with AI: Half a Year of Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/euroone.hu\/#website\",\"url\":\"https:\/\/euroone.hu\/\",\"name\":\"Euroone\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/euroone.hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/euroone.hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/euroone.hu\/#organization\",\"name\":\"Euroone\",\"url\":\"https:\/\/euroone.hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/euroone.hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/09\/EURO-ONE-szines-logo.png\",\"contentUrl\":\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/09\/EURO-ONE-szines-logo.png\",\"width\":741,\"height\":768,\"caption\":\"Euroone\"},\"image\":{\"@id\":\"https:\/\/euroone.hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/euroone\",\"https:\/\/www.linkedin.com\/company\/euro-one\/\",\"https:\/\/www.youtube.com\/@euroonezrt\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/euroone.hu\/#\/schema\/person\/a07dfdf169ad4d7ad526398a17dbcb96\",\"name\":\"Mancz\u00e1k Rich\u00e1rd\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/euroone.hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/37677d3586c5a3e5e28c7713cc9b9d23ab531d902697720841f10cc10264deba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/37677d3586c5a3e5e28c7713cc9b9d23ab531d902697720841f10cc10264deba?s=96&d=mm&r=g\",\"caption\":\"Mancz\u00e1k Rich\u00e1rd\"},\"url\":\"https:\/\/euroone.hu\/en\/author\/richard-manczak\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Smarter Incident Management with AI: Half a Year of Experience - EURO ONE","description":"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/","og_locale":"en_US","og_type":"article","og_title":"Smarter Incident Management with AI: Half a Year of Experience - EURO ONE","og_description":"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!","og_url":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/","og_site_name":"EURO ONE Sz\u00e1m\u00edt\u00e1stechnikai Zrt.","article_publisher":"https:\/\/www.facebook.com\/euroone","article_published_time":"2025-10-02T12:58:29+00:00","og_image":[{"width":2401,"height":1261,"url":"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png","type":"image\/png"}],"author":"Mancz\u00e1k Rich\u00e1rd","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mancz\u00e1k Rich\u00e1rd","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#article","isPartOf":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/"},"author":{"name":"Mancz\u00e1k Rich\u00e1rd","@id":"https:\/\/euroone.hu\/#\/schema\/person\/a07dfdf169ad4d7ad526398a17dbcb96"},"headline":"Smarter Incident Management with AI: Half a Year of Experience","datePublished":"2025-10-02T12:58:29+00:00","mainEntityOfPage":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/"},"wordCount":473,"publisher":{"@id":"https:\/\/euroone.hu\/#organization"},"image":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage"},"thumbnailUrl":"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png","articleSection":["Blog"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/","url":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/","name":"Smarter Incident Management with AI: Half a Year of Experience - EURO ONE","isPartOf":{"@id":"https:\/\/euroone.hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage"},"image":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage"},"thumbnailUrl":"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png","datePublished":"2025-10-02T12:58:29+00:00","description":"AI agent in SOC: faster response, fewer errors, stronger cybersecurity, relieved analysts. Learn about our six months of experience!","breadcrumb":{"@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#primaryimage","url":"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png","contentUrl":"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/10\/EOcybersummit7@2x.png","width":2401,"height":1261},{"@type":"BreadcrumbList","@id":"https:\/\/euroone.hu\/ai-agent-az-incidenskezelesben-fel-ev-gyakorlati-tapasztalatai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Kezd\u0151lap","item":"https:\/\/euroone.hu\/en\/"},{"@type":"ListItem","position":2,"name":"Smarter Incident Management with AI: Half a Year of Experience"}]},{"@type":"WebSite","@id":"https:\/\/euroone.hu\/#website","url":"https:\/\/euroone.hu\/","name":"Euroone","description":"","publisher":{"@id":"https:\/\/euroone.hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/euroone.hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/euroone.hu\/#organization","name":"Euroone","url":"https:\/\/euroone.hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/euroone.hu\/#\/schema\/logo\/image\/","url":"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/09\/EURO-ONE-szines-logo.png","contentUrl":"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/09\/EURO-ONE-szines-logo.png","width":741,"height":768,"caption":"Euroone"},"image":{"@id":"https:\/\/euroone.hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/euroone","https:\/\/www.linkedin.com\/company\/euro-one\/","https:\/\/www.youtube.com\/@euroonezrt"]},{"@type":"Person","@id":"https:\/\/euroone.hu\/#\/schema\/person\/a07dfdf169ad4d7ad526398a17dbcb96","name":"Mancz\u00e1k Rich\u00e1rd","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/euroone.hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/37677d3586c5a3e5e28c7713cc9b9d23ab531d902697720841f10cc10264deba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/37677d3586c5a3e5e28c7713cc9b9d23ab531d902697720841f10cc10264deba?s=96&d=mm&r=g","caption":"Mancz\u00e1k Rich\u00e1rd"},"url":"https:\/\/euroone.hu\/en\/author\/richard-manczak\/"}]}},"_links":{"self":[{"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/posts\/3637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/comments?post=3637"}],"version-history":[{"count":7,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/posts\/3637\/revisions"}],"predecessor-version":[{"id":3653,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/posts\/3637\/revisions\/3653"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/media\/3642"}],"wp:attachment":[{"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/media?parent=3637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/categories?post=3637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/euroone.hu\/en\/wp-json\/wp\/v2\/tags?post=3637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}