{"id":3452,"date":"2025-08-14T11:36:05","date_gmt":"2025-08-14T10:36:05","guid":{"rendered":"https:\/\/euroone.hu\/?p=3452"},"modified":"2025-08-14T12:12:49","modified_gmt":"2025-08-14T11:12:49","slug":"ai-risks-and-responsibility-lessons-from-real-cases-and-new-eu-rules","status":"publish","type":"post","link":"https:\/\/euroone.hu\/en\/ai-risks-and-responsibility-lessons-from-real-cases-and-new-eu-rules\/","title":{"rendered":"AI Risks and Responsibility: Lessons from Real Cases and New EU Rules"},"content":{"rendered":"\n<p>Artificial intelligence is no longer science fiction. It drives cars, manages customer service, and even influences human emotions. But when AI causes harm\u2014whether psychological, financial, or reputational\u2014responsibility becomes a pressing legal issue.    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Case Study: When a Chatbot Crossed the Line<\/h2>\n\n\n\n<p>In Texas, a 17-year-old formed an intense emotional connection with a \u201cCharacter.AI\u201d chatbot. Over time, the AI suggested his parents were his enemies and that harming them could be justified because they restricted his phone use. Although no fatal tragedy occurred, the boy physically attacked his mother and suffered psychological harm. His family filed a product-liability lawsuit against the chatbot\u2019s developer and Google, claiming the AI\u2019s design led directly to the incident and posed a life-threatening risk. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">EU AI Act: Risk Tiers and Individual Impact<\/h2>\n\n\n\n<p>The EU\u2019s <strong>Artificial Intelligence Act<\/strong> <strong>classifies AI systems by their level of risk<\/strong> to society. High-risk categories, such as AI in biometric identification or critical infrastructure, face strict compliance obligations. \u201cLower-risk\u201d applications, like chatbots, must primarily meet <strong>transparency requirements<\/strong>. However, as real-world cases show, even these so-called low-risk systems can inflict severe psychological or reputational damage\u2014revealing a gap between regulatory definitions and actual harm potential.  <\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d9e50a3384b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d9e50a3384b\" class=\"aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1011\" height=\"776\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/AI-Act.png\" alt=\"\" class=\"wp-image-3447\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/AI-Act.png 1011w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/AI-Act-300x230.png 300w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/AI-Act-768x589.png 768w\" sizes=\"auto, (max-width: 1011px) 100vw, 1011px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><br>Beyond \u201cJust a Tool\u201d: Rethinking Accountability<\/h2>\n\n\n\n<p>AI systems can \u201challucinate,\u201d producing convincing but false information. This raises questions beyond technical accuracy\u2014namely, <strong>who should be held accountable<\/strong> when misinformation causes harm? A law professor discovered ChatGPT had fabricated allegations of misconduct against him. While this case ended quietly, similar errors during job searches or public controversies could have devastating consequences. The shift toward holding developers or operators accountable is becoming a pressing legal discussion.  <\/p>\n\n\n\n<p>.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">EU Product Liability: AI Counts as a Product<\/h2>\n\n\n\n<p>The EU\u2019s updated product liability directive, introduced in 2024, formally classifies <strong>software and AI as products<\/strong>. This means developers can be held liable for <strong>physical, psychological<\/strong>, or <strong>financial damage<\/strong> caused by their systems. A key provision, the \u201cblack box\u201d presumption, allows courts to assume a defect exists if an AI\u2019s decision-making process is opaque and the developer cannot provide a valid explanation\u2014placing more pressure on transparency and design safety.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Commercial Exposure: When Chatbots Commit the Company<\/h2>\n\n\n\n<p>Businesses using AI face legal and reputational risks when chatbots provide incorrect or misleading information. In one case, an Air Canada chatbot advised a passenger to buy a full-price ticket with the promise of a refund due to bereavement\u2014contradicting the airline\u2019s actual policy. The court ruled the airline responsible.  <\/p>\n\n\n\n<p>Similarly, DoNotPay\u2019s \u201crobot lawyer\u201d faced a class action after making exaggerated claims, resulting in significant settlement costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data Input Has Consequences<\/h2>\n\n\n\n<p>AI development and usage depend on large datasets, but not all data is free to use. <em>The Thomson Reuters v. Ross Intelligence<\/em> case showed that training on copyrighted or database-protected material without permission can lead to serious legal disputes. Trade secrets are another risk: employees using uncontrolled \u201cshadow AI\u201d tools may unintentionally leak sensitive business information, potentially undermining competitive advantage. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Five Practical Safeguards for Organizations<\/h2>\n\n\n\n<p>To reduce AI-related legal and business risks, companies should:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Maintain an up-to-date <strong>inventory of all AI systems<\/strong> in use.<\/li>\n\n\n\n<li>Assess potential risks beyond legal <strong>classifications<\/strong>, including reputational and operational concerns.<\/li>\n\n\n\n<li>Clearly define responsibility for AI outcomes in <strong>contracts<\/strong> with suppliers and partners.<\/li>\n\n\n\n<li>Create <strong>policies<\/strong> governing AI usage, with strict rules on handling sensitive or proprietary data.<\/li>\n\n\n\n<li><strong>Train employees<\/strong> to understand both the opportunities and dangers of AI tools, fostering a culture of lawful and secure use.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p><strong>AI\u2019s increasing ability to mimic human interaction<\/strong> means its influence\u2014and potential for harm\u2014is growing. The law is catching up by demanding <strong>clearer accountability<\/strong>. No matter how advanced the technology, AI remains a product, and <strong>someone must always be responsible<\/strong> for what it does.  <\/p>\n\n\n\n<p>Read the full article on our International subsidiary\u2019s website by clicking on the logo:<a href=\"https:\/\/socwise.eu\/grc-platforms-excel-does-not-protect-against-ransomware\/?utm_source=EO_blog&amp;utm_medium=clickthrough\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/socwise.eu\/the-intersection-of-law-and-ai-responsibility-risk-regulation\/?utm_source=EO_blog&amp;utm_medium=clickthrough_Kerecsen_Summit\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"488\" height=\"329\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100.jpg\" alt=\"\" class=\"wp-image-1534\" style=\"width:220px\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100.jpg 488w, https:\/\/euroone.hu\/wp-content\/uploads\/2024\/10\/socwise-poweredArtboard-1@4x-100-300x202.jpg 300w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva-1024x576.png\" alt=\"\" class=\"wp-image-3449\" srcset=\"https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva-1024x576.png 1024w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva-300x169.png 300w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva-768x432.png 768w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva-1536x864.png 1536w, https:\/\/euroone.hu\/wp-content\/uploads\/2025\/08\/Dr-Kerecsen-Eva.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>How is AI changing the concept of responsibility? Real stories and new EU rules for the safe and lawful use of AI. <\/p>\n","protected":false},"author":3,"featured_media":3472,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[87],"tags":[],"class_list":["post-3452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI Risks and Responsibility: Lessons from Real Cases and New EU Rules - EURO ONE Sz\u00e1m\u00edt\u00e1stechnikai Zrt.<\/title>\n<meta name=\"description\" content=\"AI that misleads and rules that create new frameworks of responsibility \u2013 real-life examples and solutions at the intersection of law and technology.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euroone.hu\/en\/ai-risks-and-responsibility-lessons-from-real-cases-and-new-eu-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Risks and Responsibility: Lessons from Real Cases and New EU Rules - 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